Shipping policy
Shipping Policy
Thank you for shopping at Menol Spices. All orders ship from our warehouse in Belfast, United Kingdom, with Royal Mail Tracked services. You receive a tracking number by email as soon as your order is dispatched.
Processing time
Standard orders placed before midday (UK time) are usually dispatched the same working day, and always within 2 working days. Orders are not dispatched on weekends or Northern Ireland public holidays. If we experience a high volume of orders or a postal disruption, dispatch may be delayed by a few days - we will let you know by email if that happens.
Shipping rates and free delivery
- United Kingdom: £2.99 - free delivery from £19 - typically 2-3 working days
- France, Germany, Ireland, Netherlands, Spain: €6.99 - free delivery from €28 - typically 5-8 working days
- Austria, Belgium, Luxembourg, Malta, Portugal, Sweden, Switzerland: €10.99 - free delivery from €35 - typically 5-10 working days
- United States: $9.99 - free delivery from $47 - typically 7-14 working days
- Canada: CA$12.99 - free delivery from CA$57 - typically 7-14 working days
Customs, duties and taxes
Orders within the United Kingdom and the European Union incur no customs charges. Orders to the United States are sent with postal delivered-duty-paid handling at typical order values. Orders to Switzerland are exported from the UK; at typical order values no Swiss import VAT applies on delivery. Menol Spices is not responsible for charges applied by customs authorities in rare exceptional cases.
Damages
If your order arrives damaged, contact us at sales@menolspices.com or via the chat widget on our website, with your order number and a photo - we will replace it or refund you. Please also keep the packaging where possible so a claim can be filed with the carrier.
Returns
We offer free returns for any reason within 30 days of purchase - we send you a prepaid shipping label. See our Refund Policy for details.
Questions
Fastest answers: the chat widget on menolspices.com, or email sales@menolspices.com.