Terms of service

Terms of Service

OVERVIEW

This website is operated by Menol Limited, trading as Menol Spices ("we", "us", "our"). We offer this website, including all information, tools, products and services available from it, to you, the user, conditioned upon your acceptance of these terms, conditions, policies and notices.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional policies referenced herein and available by hyperlink: our Return and Refund Policy, Shipping Policy, Subscription Policy, Privacy Policy and Legal Notice. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the Terms, you may not access the website or use any Services. Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates to our website; your continued use of the site following changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses or code of a destructive nature. A breach of any of the Terms may result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment card information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online through the website, may have limited quantities, and are subject to return or exchange according to our Return and Refund Policy. We have made every effort to display our products' colours and images accurately; we cannot guarantee your screen's display is accurate.

Our products are foods. Ingredient and allergen information is provided on product pages and on the product label; always check the label before use. Nothing on this site constitutes dietary or medical advice.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, and to limit the quantities of any products we offer, on a case-by-case basis. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order, and to limit quantities purchased per person, per household or per order, including orders that in our judgment appear to be placed by dealers, resellers or distributors. If we change or cancel an order, we will attempt to notify you via the contact details provided at the time of the order. You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update it as needed. For returns, please review our Return and Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor nor control. You acknowledge that we provide such tools "as is" and "as available", without warranties of any kind, and that any use of them is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Certain content and services available via our Service may include materials from third parties, and links on this site may direct you to third-party websites not affiliated with us. We are not responsible for the content or accuracy of third-party materials or websites, nor liable for any harm or damages related to transactions with third parties. Please review the third party's policies before engaging in any transaction.

SECTION 9 - USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS

If you send us submissions such as product reviews, comments, suggestions or other materials - whether through the review form on our product pages, by email, chat or otherwise - you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium. We are under no obligation to maintain submissions in confidence, pay compensation, or respond. Reviews are published after moderation. You agree that your submissions will not violate any right of any third party, will not contain unlawful, abusive or obscene material or malware, and that you will not use a false identity or mislead us as to their origin. You are solely responsible for your submissions and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, available on this website.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules or laws; (d) to infringe our or others' intellectual property rights; (e) to harass, abuse, defame or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time without notice. Except as expressly stated by us, the Service and all products delivered through it are provided "as is" and "as available", without any representation, warranties or conditions of any kind, express or implied.

In no case shall Menol Limited, our directors, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue or loss of data, arising from your use of the Service or any products purchased through it, except to the extent such liability may not be excluded under applicable law.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, nothing in these Terms affects your statutory rights, including your rights under applicable consumer protection law in your country of residence.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Menol Limited and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date survive termination of this agreement. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our site. If in our sole judgment you fail to comply with any term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements whereby we provide you Services, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Northern Ireland.

The courts of Northern Ireland, sitting in Belfast, shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms - except that if you are a consumer, you may additionally benefit from any mandatory provisions of the law of, and bring or defend proceedings in the courts of, your country of residence, where applicable law gives you that right.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service can be sent to sales@menolspices.com or via the chat widget on our website.

Menol Limited (trading as Menol Spices), 55-59 Adelaide Street, Belfast BT2 8FE, United Kingdom. Registered in Northern Ireland, Company No. NI627015.